Privacy Policy

Last Updated: July 1, 2026

PrimeNet WhatsApp Connect Privacy Policy

PrimeNet ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how the PrimeNet WhatsApp Connect application collects, uses, and protects information when integrated with Meta WhatsApp Business Platform and Odoo ERP.

By using this application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Our application may process the following information:

WhatsApp Business Account information
Phone numbers of customers
Customer names (when available)
Message content exchanged through WhatsApp
Message timestamps and delivery status
Media files shared through WhatsApp (images, documents, audio, videos)
Odoo customer records linked to WhatsApp conversations

The application does not collect personal information beyond what is required to provide the messaging service.

2. How We Use Information

The collected information is used solely to:

Send and receive WhatsApp messages
Synchronize conversations with Odoo
Manage customer communications
Improve customer support
Maintain message history within Odoo
Generate communication logs and reports

We do not use customer data for advertising or marketing purposes without consent.

3. Data Storage

All WhatsApp messages and customer information are stored within the customer's own Odoo environment or infrastructure.

PrimeNet does not permanently store customer conversations unless explicitly required for technical support and authorized by the customer.

4. Data Sharing

We do not sell, rent, or trade personal information.

Information may only be shared with:

Meta Platforms, Inc. (to deliver WhatsApp Business services)
The customer's own Odoo server
Service providers assisting in hosting or technical support (only when authorized)

5. Data Security

We implement reasonable administrative and technical safeguards to protect customer information, including:

Secure HTTPS connections
Authentication and access controls
Server security best practices
Regular software updates

However, no internet transmission can be guaranteed to be 100% secure.

6. User Rights

Depending on applicable laws, users may request:

Access to their personal information
Correction of inaccurate information
Deletion of personal data
Restriction of processing
Data portability where applicable

Requests should be submitted using the contact details below.

7. Data Retention

Customer data is retained only as long as necessary for business operations or legal obligations.

Customers may delete message history from Odoo at any time, subject to applicable record-keeping requirements.

8. Third-Party Services

This application integrates with:

Meta WhatsApp Business Platform
Odoo ERP

Use of these services is subject to their respective privacy policies.

9. Children's Privacy

This application is intended for business use and is not directed toward children under the age of 13.

We do not knowingly collect information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time.

Updates will be published on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

PrimeNet (Pvt) Ltd

Website: https://www.primenet.lk

Email: info@primenet.lk

Phone: +94 XX XXX XXXX

Meta Platform Compliance

PrimeNet WhatsApp Connect complies with the Meta Platform Terms, WhatsApp Business Platform Terms, and applicable data protection laws.

The application only accesses permissions necessary to provide messaging functionality and does not access or process data unrelated to its intended purpose.